Q: Do you ship internationally?
A. We sure do! Our preferred shipper is DHL Express and DHL Express offer our customers a 30% discount on the published rates. Please contact us by email or call us at 001-203-276-9271 to discuss your order as well as your shipping options. For international shipments special packaging to protect your order may be required.
Q: Can you ship during warm weather or to warmer parts of the country, like California?
A. Yes, we can ship during warm weather and to warm climates in the U.S. all year long. Our shipping system monitors the temperatures where your package is being delivered and selects the appropriate packing material such as cooler boxes and frozen gel packs to ensure that your order arrives in perfect condition. For warm weather shipping, a surcharge of $5 may apply per package. At times of shipping, depending on the type of items ordered, it may be necessary to ship your order via a 2 days or overnight service. We will seek your approval prior to shipping via air or other premium service as additional charges for expedited shipping may apply. To limit time in transit and prevent your chocolates from melting, orders only ship over the weekend when temperatures are below 70° F.
Q: When should I place my order?
A. Regular online orders will be shipped within 2 days of the order. During the busy holiday season, order lead time will increase up to 5 business days prior to shipping. As soon as the item is shipped, we will provide you with an email containing shipping confirmation and a tracking number.
Q: Will I receive a shipping confirmation?
A. Yes. When your order has shipped, you will receive a shipment confirmation to your email address including the tracking number for each shipment. If you need to make changes to your order, contact us immediately.